Privacy Policy

This Privacy Policy explains how Flora Lane processes personal data when you visit our website, make an inquiry, request a consultation, or use our wedding bouquet and event decoration services. It applies to information handled in connection with our operations in Azerbaijan and the surrounding service area.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, deliver and set up floral arrangements, process payments, maintain records, improve website performance, and meet legal and accounting obligations. We may also use limited technical data to protect the site, troubleshoot issues, and understand general usage patterns.

Processing is limited to purposes connected with the website and our floral services.

Service Providers

We may share personal data with payment processors, website hosting and technical support providers, delivery or logistics partners, and other service providers that help us operate the business. These parties are expected to use the data only for the services they provide and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their functions.

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the prevention and investigation of fraud or misuse. We may also share information where needed to establish, exercise, or defend legal claims.

Disclosure may be required to comply with law, court orders, or lawful requests.

01 · Collection

Data We Collect

We may collect contact details, event and order information, communication content, payment-related records, delivery and setup details, and technical data such as device and usage information. For wedding bouquets and event decoration services, this may include preferences shared during design consultations, dates, venue details, and instructions needed to prepare, deliver, and set up floral arrangements.

The data we collect depends on the inquiry, order, or consultation requested.

02 · Sources

How We Collect Data

We receive data directly from you when you submit an inquiry, request a consultation, place an order, confirm a booking, or communicate with us. We also collect information generated through website use, such as basic technical logs and cookie-related data, and we may receive payment or delivery information from service providers involved in completing your request.

Information is obtained from users, service interactions, and limited technical records.

03 · Cookies

Cookies We Use

We may use essential cookies to support site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to identify you for unrelated purposes.

Cookie use is limited to operational, preference, and basic analytical purposes.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through on-site preference tools. Disabling some cookies may affect site functionality, including form submission, session continuity, or preference retention. We do not rely on cookies to collect more information than is reasonably needed for site operation and basic analytics.

Browser settings and similar tools can be used to limit non-essential cookies.

User Rights

Your Rights

Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, you may withdraw it for future use, and you may also object to processing in some circumstances.

Available rights depend on the nature of the data and applicable law.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify your identity before acting on a request. We will respond within a reasonable period and in line with applicable legal requirements, taking into account the type of request and any lawful exceptions.

Requests are reviewed after we confirm identity and the scope of the request.

Data Retention

We retain personal data for as long as needed to manage inquiries, complete orders, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.

Records are kept only for the period needed for service, accounting, or legal purposes.

Policy Updates

Policy Changes

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.

Contact Information

Email contact

[email protected]

Telephone

+994 55 149 99 89

Postal address

2, N. Rəfiyev Küçəsi, Nakhchivan Autonomous Repub. (Az.), AZ

Privacy contact